Contact us
Real people, same working day. If you are writing about an order, include the order number and we can usually sort it in one reply.
support@thewarmchapter.com — answered Monday to Friday, same working day.
Phone
+1 (505) 295-1529, Monday to Friday, 9am–5pm Mountain Time (4pm–midnight UK).
Post
Knock Knock Digital LLC
608 Rio Grande Ave, Santa Fe, New Mexico 87501, United States
The three things people write about most
- Which glove size? Measure your palm circumference without the thumb. S 7.4–7.8 in / 18.8–19.8 cm, M 7.9–8.3 in / 20.1–21.1 cm, L 8.4–8.8 in / 21.3–22.4 cm, XL 8.9–9.3 in / 22.6–23.6 cm. Between sizes, size up — exchanges are free.
- Where is my order? Your tracking link is in the dispatch email. If tracking has not moved in 10 working days, write to us and we will replace or refund it.
- I want to return something. 30 days from delivery, worn outdoors is fine. Email us and we send the instructions.